Palestra: AI-based Assistant for Business Process Outsourcing


Palestra: AI-based Assistant for Business Process Outsourcing
The BPO ASSISTANT distributes tickets to attendants, predict attendant performance and levels of proficiency, and provides a recommendation service to solve tickets faster. We describe a framework to build an assistant, detailing the data needed from tickets to train the AI models, and the necessary feedback system for monitoring the quality of predictions in production operation. By Leonardo Neri
fonte: InfoQ
Palestra: AI-based Assistant for Business Process Outsourcing

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